Retailers are constantly searching for ways to enhance their customers' in store experience and mange their largest controllable expense, labor. Customer service is the key to success in retail. Sufficient staff coverage is a challenge to manage yet it is key to the success of a retailer and their bottom line.
In order to enhance the customer experience retailers must effectively manage
employee work schedules, have access to real time labor information and provide employees with self service information. NOVAtime has designed solutions with Retail in mind.
List Challenges
- Manual collection of labor and job cost related data
- E ffectively managing the controllable labor cost, including overtime
- Support multiple job / pay rates for employees
- M anaging employee schedules and staffing requirements
- Providing a self-service portal to boost staff morale
Novatime Solutions
Software Features
Recommended Hardware Solutions
- Automated data collection
- Scheduling
- Employee Web Services
- Supervisor Web Services
- Biometric devices
- Badge terminals
- Web based applications
